Labix Diagnostics (“Labix”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you visit our website, submit an enquiry, request a callback/home collection, or use our diagnostic and wellness services.
This policy should be read with our Terms & Conditions.
1) What information we collect
- Depending on how you interact with us, we may collect:
A.
- Contact & identification details
Name, mobile number, email address, address/location, age/date of birth, gender
B.
- Health & service-related information
Test/package requested, doctor referral details (if any), clinical history you share, sample collection details, reports/results, and service communications
C.
- Corporate / camp information (where applicable)
Details shared by the corporate/coordinator for scheduling/testing and logistics (and only what is necessary for service delivery)
D.
- Website & device data
IP address, browser/device information, pages visited, time spent, referral source, cookies and similar technologies (see Section.
2) How we use your information
We use your data to:
Respond to enquiries and confirm appointments/service requests offline (call/WhatsApp/message)
Schedule and deliver services (home collection / lab visit / corporate camp)
Generate, verify, and deliver reports (email/WhatsApp/physical copy on request)
Provide support, handle feedback/complaints, and manage service quality
Maintain internal records, audit trails, and compliance
Improve our website experience and performance (analytics)
Share promotional information: inform you about new services, preventive packages, health awareness initiatives, or offers through SMS, WhatsApp, and email communications
3) Consent, marketing preferences & opting out
- By submitting your details via forms, phone, or WhatsApp, you consent to Labix contacting you and processing your data for the purposes stated above.
- Opt-out: If you prefer not to receive promotional messages, you can opt out anytime by replying “STOP” (where applicable) or by contacting us via the details on our Contact Us page.
- Please note: even if you opt out of promotions, we may still send service-related messages needed to fulfil your enquiry/request (e.g., appointment confirmation, preparation instructions, report delivery).
4) Sharing of information (when we may disclose)
- We do not sell your personal data.
- We may share limited data only when necessary with:
Service providers: IT hosting/cloud, communication tools (SMS/WhatsApp/email), call management, and logistics support (bound by confidentiality and purpose limitation)
Doctors/hospitals (at your request): when you ask us to share reports with your treating doctor/clinic/hospital
Corporate clients (camps/programs): typically for scheduling/coordination; individual results are shared only with appropriate authorization/consent
Legal/regulatory requirements: to comply with applicable laws, court orders, or lawful requests.
5) Data retention
- We retain personal data only as long as needed for the purpose it was collected for, and/or as required under applicable laws and record-keeping obligations.
- When no longer required, we securely delete or anonymize it.
6) Security safeguards
- We use reasonable administrative, technical, and physical safeguards designed to protect your data from unauthorized access, alteration, disclosure, or destruction.
- However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7) Your rights
- Subject to applicable law, you can request access, correction, and deletion (where applicable), and raise grievances.
- To exercise rights, contact us through the details available on our Contact Us page.
- We may verify your identity before fulfilling requests.
8) Cookies, analytics & advertising
Our website may use cookies and similar technologies to:
Enable core website functionality
Understand website traffic and improve performance (analytics)
Measure campaign performance (e.g., ad conversions)
You can manage cookies through your browser settings.
9) WhatsApp/email communications
If you opt to receive reports/updates via WhatsApp or email, you understand that these platforms are provided by third parties and their terms/privacy practices apply.
10) Children’s privacy
If services are requested for a child (under 18), the parent/legal guardian should provide the required details and consent.
11) Third-party links
- Our website may contain links to third-party sites.
- We are not responsible for their content or privacy practices.
- Please review their policies separately.
12) Policy updates
- We may update this Privacy Policy periodically.
- Continued use of our website/services after updates means you accept the revised policy.
